Refund Policy

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1. Introduction

Magna Marketing, legally known as Promoclub Services - FZCO, located at Dubai Silicon Oasis, United Arab Emirates, is committed to providing high-quality digital marketing services to our clients. This refund policy explains how we handle requests for refunds for the services we provide. By engaging our services, you agree to be bound by this refund policy.

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2. Service Satisfaction

We strive to deliver excellent service to our clients. If you are not satisfied with the service provided, we encourage you to contact us immediately so we can address your concerns. We will make every reasonable effort to rectify the situation to ensure your satisfaction.

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3. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Service Not Delivered: If the agreed-upon services were not delivered within the specified time frame without a valid reason, a full refund may be issued.
• Service Deficiency: If the service provided is significantly different from what was agreed upon in the contract, or if the quality of work is unsatisfactory and cannot be rectified, a partial or full refund may be considered.

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4. Non-Eligibility for Refunds

Refunds will not be provided in the following situations:

• Change of Mind: If you decide to discontinue the service after it has commenced, without any fault or deficiency in the service provided, no refund will be issued.
• Client Delays: If the client fails to provide necessary information or materials, resulting in delays or an inability to complete the project, refunds will not be issued.
• Partial Service Completion: If the service has been partially completed and you wish to cancel, only a partial refund may be considered, based on the work completed.
• Unapproved Changes: If the client makes changes or requests additional work outside the scope of the original agreement, no refund will be provided for the work already completed.

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5. Refund Process

To request a refund, you must contact us in writing via email at contact@magnamarketing.io within 14 days of the service issue or cancellation request. Please include the following information:

• Your full name
• Contact details
• Service details
• Reason for the refund request

We will review your request and respond within 10 business days. If your request is approved, the refund will be processed using the original payment method within 14 business days.

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6. Changes to This Policy

Magna Marketing reserves the right to modify this refund policy at any time. Any changes to the policy will be communicated to clients via email or our website. Continued use of our services after any changes signifies your acceptance of the updated policy.

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7. Contact Us

If you have any questions about this refund policy, please contact us at:

Magna Marketing (Promoclub Services - FZCO)
Dubai Silicon Oasis
United Arab Emirates
Email: contact@magnamarketing.io

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